Car-sharing company GoGet took seven months to tell customers of data hack

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Car-sharing company GoGet took seven months to tell customers of data hack

The fraud squad’s commander, Det Supt Arthur Katsogiannis, said the investigation was kept under wraps while police attempted to determine whether the man was working alone.

Officers monitored the company’s database during the investigation and Katsogiannis said customers would have been told if police believed they were at risk. The company was ‘proactive, on the front foot, came forward and reported the matter’.

The company said it received ‘strong advice’ from police that notifying affected customers sooner may have jeopardised the investigation, but some users still vented their frustration online.

‘Not cool,’ Erin Turner posted on Twitter. ‘This information would have been useful six months ago.’

The man has been charged with two counts of unauthorised access, modification, or impairment with intent to commit a serious indictable offence, and 33 counts of taking and driving a conveyance without the owner’s consent.

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GoGet ‘proactive’ after hack, say police

Car-sharing company GoGet has received praise from NSW fraud detectives for being "proactive" following a data hack last year, despite waiting nearly seven months to advise customers.

The fraud squad's commander, Detective Superintendent Arthur Katsogiannis, said the investigation was kept under wraps while police made sure the man was working alone.

Officers monitored the company's database during the investigation and Det Supt Katsogiannis said customers would have been told if police believed they were at risk.

"What's happened here is you've got a company that was proactive, on the front foot, came forward and reported the matter," he said.

"We take privacy very seriously and have been working hard to get the best possible outcome from this police investigation."

Reference

GoGet reveals customer data hack in mid-2017, ahead of mandatory disclosure laws coming into effect

The company said this week that it had identified a breach in its security systems from an unauthorised hacker in June last year, and immediately launched an internal investigation.

The’New South Wales Police Cybercrime Squad was also notified, as it is believed the suspected hacker was attempted to access the company’s fleet booking system to use its cars without permission.

NSW Police have since said a suspect has been taken into custody and charged with two counts of unauthorised access, modification, or impairment with intent to commit serious indictable offence, and 33 counts of take and drive conveyance without consent of owner.

“This has and will continue to be monitored closely by the NSW Police as part of its investigation,” the company said.

Despite the breach occurring seven months ago, GoGet said it was advised by NSW Police not tell customers or else the investigation could be jeopardised.

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