‘AI is giving rise to a new discipline on how financial institutions plan for their future talent and technology needs.
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Artificial intelligence (AI) is rapidly changing the way financial services institutions attract and retain their customers, and will need new models of collaboration among competitors, according to a new report by the World Economic Forum and Deloitte.
The report, The New Physics of Financial Services, explores how AI will transform financial institutions by radically changing front- and back-office operations, creating major shifts in the structure and regulation of financial markets, and raising critical challenges for society to resolve.
The report says talent transformation will be the most challenging road block on institutions’ implementation of AI.
- Publisher: CIO New Zealand
- Twitter: @CIO_NZ
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