Thought-Leading Fintech Session Predicts The Future Is Chat

Retain customers, as well as attract them Hood Group, a specialist in the use of technology and data to produce personalised quotes, is the driving force behind this meeting.

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How chat-bots and apps are becoming crucial to business. (Photo by Guillaume Payen/SOPA Images/LightRocket via Getty Images)


When considering the growth of Fintech and intriguingly the rise of chat-bots, Henrik Nordmark, Head of Data Science at Profusion, predicted that by 2020 over 85% of interactions from financial institutions will be via chat. Although slightly controversial, he believes that artificial intelligence is currently at its most child-like stage’ and that’s a good thing.


Despite the capabilities to automate a lot of the customer interactions with financial companies (e.g. finding a quote, accessing details, reporting an error), he believed that we need to let our AI systems figure this out for themselves and not be so prescriptive. He said,

  • Publisher: Forbes
  • Date: 2018-08-07
  • Author: Gina Clarke
  • Twitter: @forbes
  • Citation: Web link

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